JOAN JOSEP PARRA FERRANDIZ will not be responsible for errors in delivery if the address provided by the customer during the purchase process is incorrect, incomplete, or has been omitted. Additionally, once the order has been placed, no changes to the shipping address will be allowed.
The product processing time is between 1 to 4 business days from the moment the order is placed.
Once the order has been processed, deliveries are expected within 7 business days in Spain after receiving confirmation that the order has been successfully placed.
If your order is delayed for any reason, please contact JOAN JOSEP PARRA FERRANDIZ.
JOAN JOSEP PARRA FERRANDIZ accepts returns for broken or defective items within 15 calendar days, starting from the day the order is received. The customer may choose between a full refund or a replacement product.
Returns will be accepted as long as they are within this 15-day period and the product remains in its original packaging and unused.
In case of a return, the direct cost of returning the product or service will be borne by the consumer, as stated in the LGCU (General Law for the Protection of Consumers and Users).
To process a return and obtain all necessary information, please contact JOAN JOSEP PARRA FERRANDIZ via email: info@studicrown.es
The return period is 15 calendar days from the date the order is received.
Once we receive your return and verify that everything is in order, we will notify you via email and send you a voucher for the corresponding amount, which will have no expiration date.
Once we receive your return and confirm that everything is correct, we will notify you via email and proceed with the refund of the corresponding amount.
The estimated delivery time is 7 business days. If this time has passed, please contact us as soon as possible: info@studicrown.es
You may request a new shipment containing all the products from your original order, as long as the shipping address remains the same.
info@studicrown.es
info@studicrown.es